Sprint Store in Oconomowoc, WI Closed now

Reviews about Sprint Store

• ★ ☆ ☆ ☆ ☆

  February 26, 2020, by brad eggers
  Worst customer service experience on the planet. It has been a nightmare. Now, to get away from this mess it is going to cost hundreds more out of my pocket. DO NOT EVER USE SPRINT OR THUS STORE!!
• ★ ☆ ☆ ☆ ☆

  March 08, 2019, by Laura Rose
  If I could give less than one star, I would do it in a heartbeat. Did you know that if you open a new line of service on your Sprint account on the last day of your billing cycle, Sprint will bill you twice for the same month of service? I was not aware of this when I opened two new lines on the last day of my cycle. I was not made aware of this by the store manager when he opened the lines either. I didn’t find this out until I received my bill the next week. Instead of just the charges for the one original line’s previous month of service and a prorated amount for the whole 6 hours the two new lines were open on the last day, I was also being charged “next month” fees for the two new lines. Now, I’m also being billed for previous month fees on the two new lines on my new bill, which means I’m being billed twice for the SAME month of service! I was back in the store one week after opening the new lines with the first bill and was told it would be corrected in a few days. Guess what, after 3 store visits and 7 phone calls (of which I made every call, not once did I ever receive a call back even when told I would), I was finally told that it’s corporate policy and there’s nothing they can do, even though they flat out promised me it would be taken care of. Of course I wasn’t told this until well after the 2 week grace period where I could have cancelled the lines. I’ve never had this many problems with Sprint before, but as soon as these stupid leases are up, Sprint has lost a long time customer.